The Department of Interior and Local Government (DILG) Regional Office 6 signed a Memorandum of Agreement (MoA) with West Visayas State University (WVSU) on June 2, 2017 at the Center for International Linkages and Public Information (CILPI) guest lounge.  The MoA states that WVSU was chosen to be the Local Research Institute (LRI) for the conduct of the Citizen Satisfaction Index System (CSIS) in Oton, Iloilo.

Present during the event were DILG Provincial Director Teodora P. Sumagaysay, Local Government Monitoring and Evaluation Division (LGMED) Assistant Chief Anna Lee Mostacho, and Local Government Operations Officer (LGOO) Stephanie Almira, WVSU President Dr. Luis M. Sorolla, Jr., University Research and Development Center (URDC) Director Dr. Greta G. Gabinete, together with URDC’s Mrs. Maria Luisa Z. Albacete, Mr. Rey L. Arenga, and Dr. George Fredrick A. Roxas.

The CSIS was developed to serve as a tool for drawing in applicable information for gauging citizen satisfaction in the various local government services that are delivered to help improve their socio-economic condition and advance their appreciation of local political affairs, as well as effectively transform them into becoming productive development partners. “We chose WVSU because the institution has an impressive track record in producing national examination board passers, it is dynamic in research, active in extension work, continuously strives for quality education, is politically neutral, and constantly delivers genuine public service”, explains Ms. Sumagaysay. From 2013 to 2015, all cities were covered by the CSIS and 31 municipalities were pilot-tested in 2016. This 2017, pursuant to DILG Memorandum Circular 2017-32, the CSIS will be implemented in 30 target municipalities.

According to Ms. Mostacho, the DILG envisions local government units (LGUs) that are self-reliant, development- centered, safe, peaceful, socially protective, business-friendly, environmentally protective, as well as transparent, accountable, and participative. “In scaling up government performance in these areas, it is not enough that LGUs have internal capacity of providing services. More importantly, citizens should be considered as the ultimate beneficiaries of public services. “

WVSU’s role as LRI would provide extension services to their respective communities in terms of learning, training, and research. Institutions such as this is usually recommended by the DILG to conduct surveys because of their knack in building rapport with citizens from different socio-demographic backgrounds, as well as their technical expertise in managing and conducting research. With this, the University is sending URDC’s Dr. Gabinete as project manager together with her team of researchers: Mrs. Albacete, and Mr. Arenga who will serve as field supervisors, while Dr. Roxas will be the project’s data processor. These key personnel will be trained to conduct data analysis and report writing on June 6-8, 2017 in Palo, Leyte. The training aims to capacitate key LRI personnel on the fieldwork procedures, data processing, and project management of the CSIS for its 2017 implementation in 30 target municipalities.