Second-year Bachelor of Science in Hospitality Management (BSHM) students of West Visayas State University (WVSU) conducted and participated in an advanced training on front office operations and service excellence on April 27–28, 2026, at the WVSU BINHI Building.
Titled “Optimizing Front Office Operations through PMS for Quality Service Excellence,” the activity was held under the courses Front Office Operations and Management and Quality Service in the Hospitality and Tourism Industry, under the guidance of faculty member Ms. Feanna B. Vito.
The students not only attended the program but also took the lead in organizing, facilitating and managing the activity as part of their course requirements. The hands-on approach allowed them to experience the full process of event management while strengthening their practical skills in the hospitality field.
A key component of the program was the use of Property Management Systems (PMS), commonly used in hotels to manage reservations, guest information and daily operations. Through the workshop, students gained practical exposure to industry-standard tools, helping them better understand real-time front office procedures, improve service efficiency and enhance their leadership and communication skills.
Resource speaker Mr. Peter Paul Dayanan of Paul Kaldi Coffee shared insights on real-world front office operations, providing students with industry-based perspectives that complemented their classroom learning.
The activity forms part of WVSU’s continued efforts to equip hospitality management students with hands-on, industry-relevant skills and prepare them for future careers in the field.
